ConvoSense clients turn every call into actionable business intelligence
The Challenge with Traditional Call Management
Manual Review is Impossible
Your team can't listen to every call. Critical insights, compliance violations, and abuse slip through undetected.
No Visibility Into Quality
Without 100% call coverage, you're guessing about team performance, customer sentiment, and compliance risk.
Reactive, Not Proactive
By the time you discover issues (lost deals, compliance failures, employee burnout), it's too late to fix them.
Complete Conversation Intelligence in One Platform
ConvoSense transforms raw call recordings into comprehensive intelligence. Upload any conversation and instantly receive accurate transcriptions, sentiment analysis, compliance monitoring, lead scoring, and actionable insights, all powered by enterprise-grade AI.
Unlike basic transcription tools, ConvoSense protects your business, your team, and your customers by analyzing 100% of calls for compliance violations, employee abuse, and business risks automatically.
From Call Recording to Intelligence in Seconds
Three simple steps to transform every conversation into actionable insights
Upload Your Calls
Drag and drop recordings or connect your phone system. Supports MP3, WAV, and all major formats.
AI Analyzes Everything
Our AI transcribes, analyzes sentiment, detects compliance issues, scores leads, and identifies risks, all automatically.
Get Actionable Intelligence
Access transcripts, sentiment graphs, compliance reports, and risk alerts in an intuitive dashboard.
Everything You Need to Understand Every Conversation
Turn Speech Into Searchable, Actionable Text
Get 99%+ accurate transcriptions with automatic speaker identification, timestamps, and multi-language support. Every word becomes searchable, analyzable data.
- 99%+ accuracy across 50+ languages
- Automatic speaker diarization
- Timestamp navigation to exact moments
- Industry-specific vocabulary (medical, legal, financial)
- Export as TXT, PDF, DOCX, SRT
Understand How Customers Really Feel
Track emotions throughout the conversation with real-time sentiment scoring. Detect frustration, excitement, confusion, and satisfaction.
- Real-time positive/neutral/negative scoring
- Emotion detection (frustration, excitement, confusion)
- Visual sentiment timeline throughout call
- Customer satisfaction prediction
- Agent empathy and tone analysis
Protect Your Business from Violations and Liability
Automatically detect sensitive data sharing, regulatory violations, and prohibited content. Get real-time alerts before small issues become major legal problems.
- PII/PHI/PCI detection and automatic redaction
- GDPR, HIPAA, PCI-DSS compliance monitoring
- Discriminatory language and harassment flagging
- Audit-ready compliance reports
- Custom violation rules and alerts
Monitor and Protect Your Team from Abuse
Detect verbal abuse, threats, and agent stress in real time. Protect your employees and create a safer work environment.
- Verbal abuse and aggression detection
- Agent stress level monitoring
- Real-time manager alerts for severe cases
- Pattern analysis for repeat offenders
- Wellbeing reports and support triggers
Convert Conversations Into Revenue Opportunities
Automatically qualify leads with BANT analysis, score buying intent, and identify competitive threats.
- Automatic BANT qualification (Budget, Authority, Need, Timeline)
- Interest level scoring (1-100 scale)
- Buying signal detection
- Competitive mentions tracking
- Deal risk and win probability prediction
Data-Driven Decisions Across Your Organization
Get complete visibility into call performance, team metrics, and trends. Generate custom reports and track KPIs.
- Team performance dashboards and leaderboards
- Talk-to-listen ratio and engagement metrics
- Custom reports (PDF, Excel, CSV)
- Trend analysis and pattern recognition
- API access for advanced integrations
Built for Every Department That Uses Calls
From sales to compliance, ConvoSense delivers value across your entire organization
Sales Teams
- Score buying intent
- Track objections and winning responses
- Identify at-risk deals
- Coach reps with analytics
Customer Support
- Monitor every call without manual review
- Protect agents from abusive customers
- Track first-call resolution
- Measure satisfaction trends
Compliance & Legal
- Monitor 100% of calls
- Detect PII/PHI sharing instantly
- Generate audit-ready docs
- Reduce risk company-wide
Quality Assurance
- Score 100% of calls automatically
- Ensure script adherence
- Standardize quality metrics
- Scale without limits
Human Resources
- Monitor employee wellbeing
- Detect harassment early
- Document incidents properly
- Support performance decisions
Executives
- Company-wide sentiment metrics
- Risk exposure dashboards
- Revenue intelligence
- Strategic decision support